FAQ

To us, we treat every customer to the best of our abilities and will always get back to you within 48 hours

Electric Scooter FAQ

 
Q: Are E-scooters legal?
A: Of course, although the rules and regulations regarding the use of such Personal Mobility devices are subjected to changes. This document Recommendations on Rules and Code of Conduct for Cycling and the Use of Personal Mobility Devices drafted by the Active Mobility Advisory Panel on 17 March 2016 may be used as a guide. 
We will keep a look out for updates regarding LTA regulations on e-scooters. 
Afterwhich, we will adjust our e-scooter offerings accordingly.
 In light of the proposed regulations,  the top speed of some of our scooters may surpass LTA proposed regulations. However, this can be easily remedied as we can perform an e scooter speed lock for you if you choose so.  
 
Q: How do I select an E-Scooter that is suitable for me?
A: There are a few factors to consider. Speed, weight and millage. 
S
peed: Although the power output varies with each model, the top speed of all models will have to be capped at 25km/hr in compliance with Land Transport Authority's guideline on personal mobility devices.
We do offer 
e scooter speed lock services to ensure that your scooter will comply will LTA requirements. 

Weight: Weight and form are crucial and often the determining factor when purchasing an E-scooter. Choose a weight that you are comfortable with. We recommend that you consider how the E-scooter will fit into your daily commute. 

Millage: The battery capacity varies with each model, you should give this factors a careful thought  if you are planning to cover long distances on a single charge. Some model do offer fast charging. 

Q: Wow, that's a lot of factors to consider. Is there a way for me to try out the scooters before deciding?
A: Sure, you are most welcome to give our scooters a try. Kindly head down to our retail shop located at Woodlands Bizhub #01-15 Woodlands Close, 737854. Simply take a 962 from Admiralty Mrt or Woodlands Temporary Bus Interchange and alight at Block 639(Bus stop no. 47541) and take a 5 mins walk to Woodlands Bizhub.

Q: What is the warranty policy for your scooters?
A: WarehouseSG warranty period varies for different models, kindly refer to the individual products page to see the warranty offered. We do offer extended warranty plans for a nominal top up. Warranty repairs are done in house at our service center.

Q: What is a PMD?

A: PMD stands for Personal Mobility Devices. Vehicles such as electric scooters belong to this classification. Currently, only regulations have been proposed to LTA and are not in force yet.

Do note that for PMD, there is no seal yet as regulations applicable to PMD are not in force.  

Trial to allow all-day access for folding bikes, personal mobility devices (PMD) on trains & buses starting Dec.

 

 
 

SINGAPORE - From Dec 1st 2016, bus & MRT commuters will be able to bring foldable bicycles & personal mobility devices (PMD) such as kick & e-scooters onto buses & MRT trains all day as part of a six-month trial as announced earlier by Minister for Transport, Mr. Khaw Boon Wan in July this year.
"This is another step taken by LTA to encourage more people to use public transport, and to adopt active mobility for the first and last mile of their daily public transport commutes," said a spokesman for the authority.

Commuters will be allowed to bring foldable bicycles and PMDS which meet the following dimensions:
Length up to 120cm
Height of 70cm
Width of 40cm

Most bikes and PMDs currently available on the market meet these standards.
These devices must be folded at all times, and switched off when brought on board MRT trains and buses. They are also not allowed on the staircases or upper decks of double-decker buses.

"This initiative integrates active mobility with our public transport system, and brings us closer to our aspiration for walking, cycling and riding public transport to be the best way to get around in Singapore," said Mr Jeremy Yap, deputy chief executive for public transport, policy and planning at LTA.

"Commuters will able to cycle or ride to nearby transport nodes, bring their foldable bicycles and personal mobility devices on board public transport, and complete their journeys on their devices."

Q: What is UL2272?
A: UL2272 is a fire safety standard given to electric scooters and electric hoverboards that has passed rigorous testing conducted by UL, an independent USA company.

In September 2018, the Land Transport Authority (LTA) of Singapore announced that electric scooters and personal mobility devices sold from July 2019 onward must comply with the UL2272 standard. At the time of this announcement, the vast majority of electric scooter brands in Singapore are not UL2272 certified.

Users of PMDs who own non-UL2272 certified devices can continue to use them until the end of 2020. From 1st January 2021, only UL2272 certified devices can be used legally.

 

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Maintenance Guide & Precautions

Maintaining your electric scooter and using it responsibly will allow you to maximize its lifespan, and ensure that you have a safe and an enjoyable experience while on the move. Below are some methods you could use to clean and take care of your personal mobility device, as well as some precautions that have to be taken to prevent unnecessary wear-and-tear to the device.

CAUTION: Always turn OFF the power and disconnect your personal mobility device’s power cord before attempting to perform any type of maintenance on it.

Maintenance Tips:
1. Tire threads may get worn out after long-term usage. Check them daily and replace tires that are starting to thin in order to ensure a safe journey.

2. Cover your scooter to prevent dust build-up and unnecessary exposure to the elements while in storage.

3. Movable parts including the wheels, steering tiller and seats need to be adjusted so that the scooter functions consistently.

4. The seating cushion might cause irritation to your skin particularly after sweating heavily. Check for this before starting a long journey.

5. It is a good idea to routinely check the battery’s power level. Re-charging the battery before it gets too low will protect it from unnecessary wear. If your battery is not charging or discharging properly, you will need to replace it before your electric scooter is damaged.

 

Precautions:
1. Rainy weather should be avoided, as the electronic components may be damaged if submerged in a puddle of water. Also, streets are slippery, endangering the user if he loses control of his device.

2. Overcharging the battery could damage it and reduce its lifespan- you are advised not to leave the battery to charge overnight.

3. Battery should be placed on a hard, flat surface while charging in order to ensure optimal heat dissipation.

4. While charging, keep the battery away from all combustible materials.

Cleaning Tips:
Cleaning your scooter is a delicate affair; DO NOT spray water or any other cleaning agents directly onto the scooter and DO NOT use wax, oil or other harsh cleaners.

First, dust exposed parts of the scooter with a soft, dry cloth. Next, follow up on the hard exterior with a cloth that has been slightly dampened with glass cleaner or liquid detergent (take care to avoid the seats and electrical components). The seats should be wiped with soft disinfectant wipes, while electrical components should be kept dry. After the process is done, wipe with a dry cloth to remove residual cleaning fluids again.

 

Ordering & Payment 

Q: How is overseas shipping handled?

We are sorry to inform to inform you that our services and expertises are only handled locally in Singapore. 

Q: Can I self-collect my order? (Within Singapore)

A: We provide self-collection for bulky items/ bulk orders at retail store (21 Woodlands Close, #08-01) to cash & carry 
OR
(2) Order via warehousesg.myshopify.com & choose self collection at our retail place, we will prepare your item and inform you when it is ready for collection. Our retail place is 5-10 mins walk from Admiralty MRT. Alternative, you can take a 962 from Admiralty Place and take a 5 mins walk to get here.
We will arrange via email upon confirmation of a self-collection appointment.  

Before making your way down, please check that we have authorized the self-collection appointment.
This is to ensure that your order is ready for collection.

Q: How do I know if my order is successfully submitted and when to make payment?  
Our personnel will drop an online message to notify you to make payment within 24 hours. 

Q: How do I know if my order is being shipped out? 
A: Our personnel will drop a online message to inform you of the date that we will be sending out your order.

Q: How long do I need to wait for my order to be processed? 
(1) Weekdays: Cut-off time for order processing is 1800 hrs, any orders coming in after that will be followed-up on the next working day. 
(2) Weekends (Saturday): Cut-off time for order processing is 1600 hrs, any others order coming in after that will be followed-up on the next working day, Monday.  
We will usually send out the order in 1 to 2 days.  

Q: Can I track my order? 

A: Yes, all delivery options (except Singapore Normal Mail) offered within Singapore and for international customers comes with a tracking number. 

Q: What payment modes do you accept? 

A: We accept internet bank transfer (Please use FAST transfer)
PayPal (Visa, Mastercard) 
Shopee Mobile app to make Credit Card payment 
Strictly no cash deposit is allowed ( charges will be applicable and borne by customer )  

Q: I made an online order and chose Singapore Normal Mail, I have yet to receive? 

A: We encourage customer to choose registered delivery as it comes with tracking number allowing you to track the parcel status. We are not responsible for any lost mail in the event customer opt for Normal Mail as this shipping method does not come with a tracking number. 

You may place an order with us by completing and submitting the order and payment form on the site or by dropping us a email at warehousesg@reaihub.com . You are responsible for ensuring the accuracy of all orders and its details.
All orders will be deemed to be irrevocable and unconditional upon transmission through the site, and we shall be entitled, but not obliged, to process such order(s) without your further consent, reference or notice to you. 

Q: My item (scooter ...) is faulty, where do I bring it to and what must I bring along? 

A: Customer are to bring along the warranty card/warranty paper (for scooter). 

Q: Other places are selling the same item at a lower price, are you able to match their offer?
A; No matter how confident we are in our low prices, we realize that from time to time we may be unaware of a lower offer from our competitors'. 
If you manage to find the same item with a lower price, we promise to match or better the price (Subject to case by case basis) 

Our only condition is that you provide us a link to the lower price product, that it is from a genuine e-commerce website and not from eBay or any other auction site and that the product is in stock.

Q: I have received a defective product? 

A: We will ensure all our items are free from defects before sending them out. However, some defects may be sustained in transit. Please contact us immediately. We request that you take a photo of the defective product and email it to warehousesg@reaihub.com .