WAREHOUSESG WARRANTY

Warranty is only applicable to Singapore Local purchase. It is carry-in warranty, you are responsible to bring the product to our service center for warranty claim.

In general, warranty does not cover wear and tear components and consumables. The warranty also does not cover damages due to misuse, accidents, modifications and rain/water damages. For details warranty terms and conditions, please refer to the warranty card. 

Our warranty will cover manufacturing defects which causes the device to not work as per intended or does not correspond with its description

The following situations will not be covered by the warranty:

  • Lack of cleaning or maintenance. 
  • Malfunctions caused by unauthorized modifications, disassembling, or self repair.
  • Accidental damage or malfunction due to improper storage. 
  • Wear and tear due to usage. 
  • Exterior damages.
  • Water damage.

Other situations like: 

  • If consumer changed his/her mind and no longer wanted the item
  • Any logistical cost of returning the product to us for servicing or cost of returning the product to the customer after servicing.
  • Defects or malfunctions of the product not notified by the customer during the Warranty Period.

Complimentary Bike Servicing

6 months from the date of direct purchase at WAREHOUSESG

  1. One-time General Bike Servicing. (U.P. $40/time)
  2. Lifetime Brakes Adjustment. (U.P. $15/time)
  3. Lifetime Gear Tuning. (U.P. $15/time)
  4. Lifetime Shaky Stem Tightening. (U.P $30/time)

 

NOTE: Part(s) replacement fee is not included in our complimentary servicing.

 Our Complimentary Bike Servicing consists of: 

  • General Problem Checking
  • Nuts and Bolts Tightening
  • General Cleaning and Lubricanting
  • Gear and Brake Tuning
  • Free Tyre & Inner Tube Replacement

NOTE  Bike accidents and unsuitable modifications are not covered under servicing. 

 

You will need to leave your bike at our store for 1-3 days, depends how long it takes to service your bike.

Service only can be done within our office hours 12 to 9pm Monday-Friday @ 21 Woodlands Close #01-14 Primz Bizhub S737854

For Complimentary Servicing, please bring along your warranty details, otherwise, normal servicing charges will be applied. 

For Servicing enquiries please WhatsApp us at +6598337339

 

Bicycle Warranty Coverage: 

1/3/5 years on Frame Warranty and 1 year on general parts and components: 
(limited to the front fork, saddle, seat post, shift levers, F/R derailleurs, chainring set, crankset, hubs, freewheel set, handlebar set, stem, F/R brakes, brake levers, pedals, fender set, carrier set, bearings, and linkage bars) 
This Warranty not include wear & tear.

Keep your receipt and warranty card for warranty claim.   

The following situations will not be covered by the warranty:

  1. Lack of cleaning or maintenance. 
  2. Malfunctions caused by unauthorized modifications, disassembling, or repair. 
  3. Accidental damage or malfunction due to improper storage. 
  4. Wear and tear due to usage. 
  5. Exterior damages. 
  6. Water damage or malfunction caused by riding on rainy days. 
  7. Consumables (such as brake pads/ calipers, brake disc, tires, brake cable, bearings etc.)
  8. Front and rear LED Light, Cable connectors wiring.
  9. Any logistical cost of returning the product to us for servicing or cost of returning the product to the customer after servicing.
  10. Defects of malfunctions of the product not notified by the customer during the Warranty Period.

The average repair time is estimated 2 - 6 working days if repair parts are available.

Base on different model, there might be different warranty policy

WAREHOUSESG have the final say in evaluating the warranty status.

 

PAB/PMD/PMA Warranty Policy

Our warranty covers manufacturing defects such as: 

  • Motor
  • Battery
  • Controller
  • Display unit
  • Charger
  • Free lifetime tuning of the brake.

Keep your receipt and warranty card for warranty claim.   

The following situations will not be covered by the warranty:

  1. Lack of cleaning or maintenance. 
  2. Malfunctions caused by unauthorized modifications, disassembling, or repair. 
  3. Accidental damage or malfunction due to improper storage. 
  4. Wear and tear due to usage. 
  5. Exterior damages. 
  6. Water damage or malfunction caused by riding on rainy days. 
  7. Consumables (such as brake pads/ calipers, brake disc, tires, brake cable, bearings etc.)
  8. Front and rear LED Light, Cable connectors wiring.
  9. Any logistical cost of returning the product to us for servicing or cost of returning the product to the customer after servicing.
  10. Defects of malfunctions of the product not notified by the customer during the Warranty Period.

The average repair time is estimated 2 - 6 working days if repair parts are available.

WAREHOUSESG have the final say in evaluating the warranty status.

Types of Repair Services:

 

  • LED Light Replacement. Parts & Labour estimated at $30-$40.
  • Power Connector Replacement. Parts & Labour estimated at $30-$40.
  • Switch Replacement. Parts & Labour estimated at $50-$80.
  • Controller Replacement(Single Side). Parts & Labour estimated at $100-$150.
  • Wires Replacement. Parts & Labour estimated at $30-$80.
  • Tire/Inner Tube Replacement. Parts & Labour estimated at $25-$50.
  • Motor Replacement. Parts & Labour estimated at $250-$350.
  • Other Major Parts Replacement. Labour Fee estimated at $15-$50

 

Depends on the difficulty and time spending, there might be additional OT or R&D cost involved.

 

Disclaimer:

Whenever you ride an Bicycle/PAB/PMD you risk serious injury or death from collisions, falls or loss of control.
We cannot cover all situations where injury or death may occur. OPERATORS MUST USE GOOD JUDGMENT AND AVOID HAZARDS AND DANGERS that they may encounter when riding. By purchasing it, you accept the inherent risks of operating this product. We will not be held responsible for death or injuries relating to the scooter. The user will be fully responsible for his/her own safety while riding/scooting. We suggest user ride it with helmet and guards.